5

We recently drove to Long Beach from Lacey for vacation with our daughter, two grand children and our two dogs in our mini-van. About half way into our journey, we heard a clanking noise like something metal had fallen out from the chassis. After that, we could hear a grinding metal-on-metal sound every time I braked. We limped into Seaview and luckily stopped at Box K. They were very nice and quickly diagnosed the problem, which was that the brake caliper bolts on the left front brake had fallen out! ( I had taken my car into be serviced the week before, and apparently the technician did not tighten the bolts back correctly when checking the brake pads). Box K quickly provided a loaner station wagon, which they helped to load. When everything out of the mini-van would not fit in the loaner, Millie graciously loaded the kids and my daughter in her car and followed us to the house. They quickly repaired our car the next day at a very reasonable price. Needless to say, they made our vacation a very happy one! Thanks, Box K!

5

While camping, our 4Runner begin to run rough and displayed a check engine light. The Park ranger told us to go to Box K in Seaview. Her lack of hesitation was an indicator that Box K was an outstanding shop. They were able to work us in immediately. They diagnosed the problem and had us up and running within a few hours. They had their shuttle driver give us a ride back to the campground and he later returned to pick us up. On top of that, they had washed and vacuumed our vehicle. The staff was very friendly and helpful and the mechanics fixed the problem right away. They turned a visitor's "nightmare" into a great experience, even recommending places to visit and eat.

5

I know most of us who live on the peninsula, we have our favorite mechanic that we like to do business with. I would like to tell you about mine. We have been going to Box K in Long Beach ever since we moved down to the beach full time (2007). The owner, Milly and coworker John, and mechanics do an excellent job of keeping our cars running. Our current problem is a headlight problem on my Acura RDX. The low beam lights after about 100,000 miles become very dim, in fact so dim that it is dangerous to drive at night. After some research we found that this is a known problem with Acura RDX on 2013-2015 models, but sadly, no recall. It is also an expensive fix costing roughly $2k. Speaking with Milly yesterday, she did some additional research and confirmed what we had read. What she did next though was brain storm with us on how to get the cost of this repair down, by giving us alternate solutions for headlights and sourcing parts. We also discussed the pros and cons of keeping a 2013 vehicle versus a new one taking in account what service has been done and what might be coming up. I cannot tell you how much I appreciate their professionalism and knowledge, the cleanliness of their work environment, the willingness to go the extra mile for their customers and the fact that they give us heads up on repairs that should be done in the next year or so we can plan accordingly. If you are looking for a new mechanic, give them a try. I'm sure glad we did. Thanks Box K.

5

We were visiting from Montana and needed our oil changed. Great service, attention to detail, and affordability. If you live locally and have not tried this business, please do! They are excellent!!

5

I drove into town on a Thursday with my check engine light on, worried that I wouldn't be able to get back home. The next morning I chose to drop my car off at Box K because they are AAA, but would go back just because they were so kind, thorough, and helpful!! They weren't able to totally fix my problem, but dug deeply enough that they could assure me my car would get me home safely. They totally nailed the diagnosis, sent me off with that diagnosis, and when I got home, my dealership was able to fix the issue. Thank you.

5

Thanks box K! Great service with a dsmile. Thanks for going the extra mile.

5

Hands down, the best auto and customer service from the moment I dropped my car off until I picked it up.....I have never encountered a better experience in the automotive industry! I highly recommend! Thanks Millie and John! You are very appreciated!

5

I was traveling along the coast and broke down unexpectedly. Millie was able to arrange a tow for me and had my vehicle fixed and ready to go by the very next day. The technician had some additional recommendations on my vehicle, but she was able to prioritize them for me so I knew what absolutely needed to be done and what I was able to hold off on until I later date. I was very impressed by the level of professionalism I encountered at this shop. If I lived in this area, I would without a doubt make this company my go-to destination for maintenance and repairs. I've been treated good at dealers before, but you can always tell that it's motivated by the fact that I would be receiving a survey from the manufacturer. With Box K, the treatment I received was genuine. I'm not gonna say that I'm glad that I broke down, but I'm definitely glad that I chose Box K to handle the repair. Thank you Millie and team!

5

My power steering hose blew while I was vacationing with family and friends in Ocean Park. I found Box K Auto Repair though my AAA membership, and I'm glad I did. I called them on Monday afternoon telling them of my dilemma with my Jeep and that we needed to be out of our rented beach house by 11:00 the next morning. They told me they could do it first thing the next morning if I could get it to them that day. They were true to their word and my Jeep was ready around 9:30. I used AAA to tow my vehicle the their shop and the tow truck driver gave them rave reviews also!

5

Pulled our tent trailer into Cape Disappointment and noticed fluid leak near transmission. Didn't want to get stranded on the side of I-5 on the way home. Worrisome...Referred to Box K by a parts store in Seaview.. Put car on a lift, topped off fluid, explained slow leak is at a seal. Not urgent. Terrific service, esp for a drop-in.

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